Exclusive Support for Seamless Innate Software
We offer a premium online knowledgebase with integrated multi-channel support, including text messaging, live chat, essential call center support, and fully indexed and searchable online content.
We've built our support tools with ease of entry in mind. As you'll come to know, Innate is a rich and robust system that can do a lot for you. Our goal is to make sure you get the most out of your new system, putting it all to work for you so you can focus on your patients.
We appreciate the opportunity to work with you to unlock the power of Innate, and you can be assured that our team is 100% dedicated to Innate's customer base. As Innate continues to evolve, we'll be there every step of the way.
Our online knowledge base is not only categorized and ordered in a practical and digestible way, it's also fully indexed and searchable so you can find what you need fast. Still, everybody needs somebody sometimes. You can call, submit a ticket, reach out over email or text message, or even chat us up on the portal.
Our training material is built for CA's and DC's, not IT's. That's why we channel as much as possible into bite-size video tutorials of 5 minutes or less. We're even adding searchable video transcripts.
We've built in live chat to connect with you even easier. It’s a fast and effective way to get help without interrupting your current work. You can even text message us to keep your screen free!
You'll receive notifications of your ticket status, and when you chat, text, or call from a method we have on-file, we'll have your entire ticket history immediately in front of us. So feel free to check in!
We work with the Innate development team to identify trends in customer feedback and identify potential improvements. Our analytics allow us to communicate clear priorities based on quantifiable customer impact.
This video is a sample from one of our bite-size tutorials. Most are 5 minutes or less, and include written transcripts for silent viewing or just following along. Also, if you haven't already, be sure to check out the video at the top of the page for a demo of our service portal.
All service plan options include priority on-boarding. A one-time on-boarding fee of $150 will be charged with your initial order, and your access fee, whether monthly, semi-annual or annual, will begin on your installation day.
Below are some frequently asked questions about our services. Simply click on a question to see the answer. Feel free to contact us using the form in the next section if you have additional questions.
Whether you have more questions or need a little help with your order, we're happy to hear from you and want to make your onboarding process as clear and efficient as possible.