Exclusive Support for Seamless Innate Software

We offer a premium online knowledgebase with integrated multi-channel support, including text messaging, live chat, essential call center support, and fully indexed and searchable online content.

Scroll down for more.
About Innate Support

We're here for you!

We've built our support tools with ease of entry in mind. As you'll come to know, Innate is a rich and robust system that can do a lot for you. Our goal is to make sure you get the most out of your new system, putting it all to work for you so you can focus on your patients.

We appreciate the opportunity to work with you to unlock the power of Innate, and you can be assured that our team is 100% dedicated to Innate's customer base. As Innate continues to evolve, we'll be there every step of the way.

Bite-size Videos
Knowledge Base
User Forums
Features

Innovative Features

Our online knowledge base is not only categorized and ordered in a practical and digestible way, it's also fully indexed and searchable so you can find what you need fast. Still, everybody needs somebody sometimes. You can call, submit a ticket, reach out over email or text message, or even chat us up on the portal.

Made for You

Our training material is built for CA's and DC's, not IT's. That's why we channel as much as possible into bite-size video tutorials of 5 minutes or less. We're even adding searchable video transcripts.

Live Chat

We've built in live chat to connect with you even easier. It’s a fast and effective way to get help without interrupting your current work. You can even text message us to keep your screen free!

Notifications

You'll receive notifications of your ticket status, and when you chat, text, or call from a method we have on-file, we'll have your entire ticket history immediately in front of us. So feel free to check in!

Working the Data

We work with the Innate development team to identify trends in customer feedback and identify potential improvements. Our analytics allow us to communicate clear priorities based on quantifiable customer impact.

Video Tutorials

Watch A Quick Demo

This video is a sample from one of our bite-size tutorials. Most are 5 minutes or less, and include written transcripts for silent viewing or just following along. Also, if you haven't already, be sure to check out the video at the top of the page for a demo of our service portal.

Plans

Our Support Services

All service plan options include priority on-boarding. A one-time on-boarding fee of $150 will be charged with your initial order, and your access fee, whether monthly, semi-annual or annual, will begin on your installation day.

FREE

Register Only

(no support access)

$0

Onboarding Only

(no support access)

$150

Onboarding

+ Support (monthly)

$150 + $99/mo
Save $25

Onboarding

+ Support (yearly)

$150 + $1,163/yr
FAQ

Frequently Asked Questions

Below are some frequently asked questions about our services. Simply click on a question to see the answer. Feel free to contact us using the form in the next section if you have additional questions.

After sign-up, you will be directed to our New Customer Form where you'll securely enter the information required to create your Seamless Innate subscription. To those who signed up for onboarding, we'll email you as soon as it is time to complete your onboarding forms. We'll need more information for that, but the New Customer Form will get us started. For customers purchasing support, the information you submit on the New Customer Form will additionally be used to create your Innate Support portal credentials.
Even after you discontinue use of Seamless Version 1, you should keep some form of support. Your electronic records must be kept for a certain amount of time, varying according to state. You will also continue receiving payments for claims and invoices which will need to be posted into the legacy version. At minimum, we recommend keeping an active account with an IT support provider for per-incident support following your transition period.
Our monthly and annual plans both require a 1-year term commitment. Should you cancel your Innate software subscription at any point during your term, you may discontinue your support without penalty, contingent upon 30 days written notice.
Our service hours are 8am-5pm central time (daylight savings time observed), Monday through Friday. When we're not online, we receive mobile notifications of incoming support requests, and we'll do our best to help you as soon as we can if the matter is urgent.
Innate software is available directly from Seamless. You can visit SeamlessEHR.com to order or call the Seamless Innate sales team at 918-743-7935 for more information.
Need help?

Contact Us

Whether you have more questions or need a little help with your order, we're happy to hear from you and want to make your onboarding process as clear and efficient as possible.